Shipping & Refund Policy

Order Confirmation

Once your order has been placed, you will receive an email confirmation. Please review your shipping address carefully before completing your purchase. Orders begin processing shortly after they are placed and cannot be redirected once they have been shipped.

If you notice an error with your order or shipping information, please contact View Laser as soon as possible at reception@viewlaser.com or 604-943-9399.

Order Processing

Online orders are typically processed within 1-4 business days. During promotional periods, holidays or clinic closures, processing times may be slightly longer.

Once your order has shipped, you will receive shipping confirmation and tracking information where available.

Shipping

View Laser offers free standard shipping on online orders over $200 before taxes.

Orders under $200 will be charged the applicable shipping rate displayed at checkout.

Estimated delivery times vary depending on your location and shipping provider. Delivery times are estimates only and may be affected by weather, courier delays, holidays or other circumstances beyond our control.

Once an order has been transferred to the shipping carrier, View Laser is not responsible for carrier-related delays.

In-Clinic Pickup

Complimentary in-clinic pickup is available at View Laser Skin Rejuvenation in Tsawwassen.

Please select Clinic Pickup at checkout. You will receive confirmation when your order is ready for pickup. Please wait until you have received your pickup notification before visiting the clinic to collect your order.

Pickup Location:
View Laser Skin Rejuvenation
1443 View Crescent
Delta, BC V4L 2K2

Lost, Stolen or Missing Packages

Please ensure your shipping information is complete and accurate before submitting your order.

View Laser is not responsible for packages that are lost or stolen after they have been marked as delivered by the shipping carrier.

If your tracking information indicates that your package has been delivered but you have not received it, please contact the shipping carrier directly. Our team will be happy to assist where possible.

Shipping Restrictions

Certain professional skincare brands or products may be subject to manufacturer-imposed shipping restrictions and may only be shipped within approved regions.

If an order cannot be fulfilled because of a manufacturer or shipping restriction, we will contact you and refund the affected item or order.

Refund & Exchange Policy

Due to the nature of professional skincare and personal care products, all product sales are final. We do not offer refunds or exchanges for change of mind, incorrect product selection, or products that have been opened or used.

We encourage you to contact the View Laser team before purchasing if you are unsure which skincare products are appropriate for you.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or you receive an incorrect product, please contact View Laser within 7 days of receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging, where applicable

Our team will review your request and provide further instructions.

Where an exchange is approved, the product should be unused and in its original packaging unless the product itself is defective.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless received damaged, defective or incorrect:

  • Opened or used skincare and personal care products
  • Gift cards
  • Treatments, services and treatment packages
  • Sale or promotional items marked as final sale
  • Products not in their original condition
  • Products returned without prior authorization

Allergic Reactions or Product Sensitivities

Individual skin responses can vary. If you experience an unexpected reaction or sensitivity to a skincare product, discontinue use and contact View Laser.

Product reactions do not automatically qualify for a refund or exchange. Our team can review the circumstances and help determine appropriate next steps.

Treatments, Services & Packages

Treatment purchases, prepaid services, packages and promotional offers are subject to the terms provided at the time of purchase.

Treatment results vary between individuals, and refunds are not provided based solely on an individual’s treatment outcome.

If you have questions or concerns regarding a treatment or treatment package, please contact View Laser directly so our team can review your circumstances.

Questions About Your Order?

If you have questions about shipping, clinic pickup, an online order or a product you received, please contact us:

View Laser Skin Rejuvenation
1443 View Crescent
Delta, BC V4L 2K2
Phone: 604-943-9399
Email: reception@viewlaser.com